We are Creative Norfolk. Our registered address is at 17 Hillside, Poringland, Norfolk, NR14 7JS. In this privacy notice we will refer to ourselves as ‘we’, ‘us’ or ‘our’.
You can get hold of us in any of the following ways:
(a) by e-mailing us at hello@creativenorfolk.co.uk; or
(b) by writing to us at 17 Hillside, Poringland, Norfolk, NR14 7JS
We take the privacy, including the security, of personal information we hold about you seriously. This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information. You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you.
We do not have a Data Protection Officer, but if you have any questions about this privacy notice or issues arising from it then you should contact us for matters relating to data protection at our organisation, including any matters in this privacy notice. You can contact us using the details set out above.
We may issue you with other privacy notices from time to time, including when we collect personal information from you. This privacy notice is intended to supplement these and does not override them.
We may update this privacy notice from time to time. This version was last updated on 11/04/2022
The key terms that we use throughout this privacy notice are defined below, for ease:
Data Controller: under UK data protection law, this is the organisation or person responsible for deciding how personal information is collected and stored and how it is used.
Data Processor: a Data Controller may appoint another organisation or person to carry out certain tasks in relation to the personal information on behalf of, and on the written instructions of, the Data Controller. (This might be the hosting of a site containing personal data, for example, or providing an email marketing service that facilitates mass distribution of marketing material to a Data Controller’s customer-base.)
Personal Information: in this privacy notice we refer to your personal data as ‘personal information’. ‘Personal information’ means any information from which a living individual can be identified. It does not apply to information which has been anonymised.
Special Information – certain very sensitive personal information requires extra protection under data protection law. Sensitive data includes information relating to health, racial and ethnic origin, political opinions, religious and similar beliefs, trade union membership, sex life and sexual orientation and also includes genetic information and biometric information.
2.1 Set out below are the general categories and details of retention periods in relation to those categories (see section 7 below for more details about retention) and in each case the types of personal information which we collect, use and hold about you:
Identity Information: Types of Personal Data: This is information relating to your identity such as your personal name and business name. Retention Period: Until account request deletion or 3 months after an account becomes idle.
Contact Information: Types of Personal Data: This is information relating to your contact details such as e-mail address, addresses, telephone numbers. Retention Period: Until account request deletion or 3 months after an account becomes idle.
Account Information: Types of Personal Data: This is information relating to your account with us (including username and password). Retention Period: Until account request deletion or 3 months after an account becomes idle.
Payment Information: Types of Personal Data: We use a third party called Stripe to take payments for services. No financial details are stored by us. To view Stripes Privacy Policy to see what data is captured and stored during payments, please visit: https://stripe.com/gb/privacy. Retention Period: N/A
Transaction Information: Types of Personal Data: This is information relating to transactions between us such as details of the goods, services provided to you and any returns details. Retention Period: Until account request deletion or 3 months after an account becomes idle.
Survey Information: Types of Personal Data: This is information which we have collected from you or which you have provided to us in respect of surveys and feedback. Retention Period: 3 months.
Marketing Information: Types of Personal Data: This is information relating to your marketing and communications preferences. Retention Period: Until unsubscribed.
2.2 The types of personal data we collect about you may differ from person to person, depending on who you are and the relationship between us.
3.1 Special information is explained in section 1 above. We do not collect or hold any special information about you.
3.2 We do not collect information from you relating to criminal convictions or offences.
4.1 So that we are able to provide you with services, we will need your personal information. If you do not provide us with the required personal information, we may be prevented from supplying the services to you.
4.2 It is important that you keep your personal and business information up to date. If any of your personal or business information changes, please update your details using your account options on our website. If you do not do this, then we may be prevented from supplying services to you. For example, if you move business address and do not update your account, then your customers may have trouble locating you.
4.3 Where we rely on consent for a specific purpose as the legal reason for processing your personal information, you have the right under data protection law to withdraw your consent at any time. If you do wish to withdraw your consent, please contact us using the details set out at the beginning of this notice. If we receive a request from you withdrawing your consent to a specific purpose, we will stop processing your personal information for that purpose, unless we have another legal reason for processing your personal information, in which case, we will confirm that reason to you.
Purpose: To enrol you as a customer. Legal Reason(s) for using the personal information: To display your business or event details to members of the public in our listing directory.
Purpose: To process your order and advise you of any updates in relation to your order. Legal Reason(s) for using the personal information: Your billing details are passed to our 3rd party payment provider Stripe to process your payment.
Purpose: To manage our communication with you. Legal Reason(s) for using the personal information: To notify you of any changes to our service or your account.
Purpose: To comply with accounting matters. Legal Reason(s) for using the personal information: For our legal obligation.
Purpose: To recommend and send communications to you about goods, services, and/or digital content that you may be interested in. More details about marketing are set out in section 11 below. Legal Reason(s) for using the personal information: Your consent is required for this action.
4.4 Sometimes we may anonymise personal information so that you can no longer be identified from it and use this for our own purposes. In addition, sometimes we may use some of your personal information together with other people’s personal information to give us statistical information for our own purposes. Because this is grouped together wither other personal information and you are not identifiable from that combined data we are able to use this.
4.5 Under data protection laws we can only use your personal information for the purposes we have told you about, unless we consider that the new purpose is compatible with the purpose(s) which we told you about. If we want to use your personal information for a different purpose which we do not think is compatible with the purpose(s) which we told you about then we will contact you to explain this and what legal reason is in place to allow us to do this.
5.1 We usually collect data directly from you when you fill out a form, survey or questionnaire, or purchase services from us. This includes the personal information which you provide to us when you subscribe to our mailing list, enter a competition or survey.
5.2 We may also receive Website, Device and Technical Information automatically from technologies such as cookies which are installed on our website. To find out more about these please see our cookie policy which is available here: https://www.creativenorfolk.co.uk/cookie-policy/
6.1 We may need to share your personal information with other organisations or people. These organisations include:
(a) Third parties who are not part of our group. These may include:
(i) Suppliers: such as payment providers, who are based in the United States;
(ii) Government bodies and regulatory bodies: such as HMRC, fraud prevention agencies who are based in the United Kingdom;
(iii) Our advisors: such as lawyers, accountants, auditors, who are based in the United Kingdom;
(iv) E-mail platforms who are based in the United States of America;
(b) any organisations which propose to purchase our business and assets in which case we may disclose your personal information to the potential purchaser.
6.2 Depending on the circumstances, the organisations or people who we share your personal information with will be acting as either Data Processors or Data Controllers. Where we share your personal information with a Data Processor we will ensure that we have in place contracts, which set out the responsibilities and obligations of us and them, including in respect of security of personal information.
6.3 We do not sell or trade any of the personal information which you have provided to us.
7.1 We will only hold your personal data for as long as is necessary. How long is necessary will depend upon the purposes for which we collected the personal information and whether we are under any legal obligation to keep the personal information (such as in relation to accounting or auditing records or for tax reasons). We may also need to keep personal information in case of any legal claims.
We have set out above the details of our retention periods for different types of data. You can find them in in section 2.
8.1 Under data protection laws you have certain rights in relation to your personal information, as follows:
(a) Right to request access: (this is often called ‘subject access’). This is the right to obtain from us a copy of the personal information which we hold about you. We must also provide you with certain other information in response to these requests to help you understand how your personal information is being used.
(b) Right to correction: this is the right to request that any incorrect personal data is corrected and that any incomplete personal data is completed.
(c) Right to erasure: (this is often called the “right to be forgotten”). This right only applies in certain circumstances. Where it does apply, you have the right to request us to erase all of your personal information.
(d) Right to restrict processing: this right only applies in certain circumstances. Where it does apply, you have the right to request us to restrict the processing of your personal information.
(e) Right to data portability: this right allows you to request us to transfer your personal information to someone else.
(f) Right to object: you have the right to object to us processing your personal information for direct marketing purposes. You also have the right to object to us processing personal information where our legal reason for doing so is justified and there is something about your particular situation which means that you want to object to us processing your personal information.
8.2 If you want to exercise any of the above rights in relation to your personal information, please contact us using the details set out at the beginning of this notice. If you do make a request then please note:
(a) we may need certain information from you so that we can verify your identity;
(b) we do not charge a fee for exercising your rights unless your request is unfounded or excessive; and
(c) if your request is unfounded or excessive then we may refuse to deal with your request.
9.1 You may receive marketing from us about similar goods and services, where either you have consented to this.
9.2 However, we will give you the opportunity to manage how or if we market to you. In any e-mail which we send to you, we provide a link to either unsubscribe or opt-out, or to change your marketing preferences. To change your marketing preferences, and/or to request that we stop processing your personal information for marketing purposes, you can always contact us on the details set out at the beginning of this notice.
9.3 If you do request that we stop marketing to you, this will not prevent us from sending communications to you which are not to do with marketing (for example in relation to services which you have purchased from us).
9.4 We do not pass your personal information on to any third parties for marketing purposes.
If you are unhappy about the way that we have handled or used your personal information, you have the right to complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO). Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position. You can contact us using the details set out at the beginning of this privacy notice.
Our website may contain links to third party websites. If you click and follow those links then these will take you to the third party website. Those third party websites may collect personal information from you and you will need to check their privacy notices to understand how your personal information is collected and used.
